Course description

Those wishing to assess and add to their business writing skills will find this course a confidence builder. Developing the self-assurance to communicate effectively in the workplace will be the main objective, and students will benefit from the practical approach to building these skills. They will identify the characteristics of effective communication and learn how to successfully critique business documents.

A repeatable writing process and strategic planning guides for specific applications will be introduced and practised through learning activities. Peer support and feedback will be emphasized.

Business communication formats covered will include letters, memos, business proposals and email.

Communicating effectively in the workplace requires specific skills and the self-confidence to apply them effectively. Accordingly, the course is designed to improve writing and speaking skills by providing practical processes and easily applied strategies for achieving success. Class discussions—as well as individual and group exercises—will be designed to encourage active participation; emphasis will be placed on peer support and feedback.

Learning objectives

Writing

  1. To introduce and practice a repeatable writing process that can be applied to all business communication challenges.
  2. To develop planning, organizational and editing strategies for specific types of written business messages.
  3. To review business formats (e.g. memos, letters, e-mails and proposals) and identify the elements and principles of each.

Speaking

  1. To develop the concepts and practices of oral communication.
  2. To practice delivery skills and to find your “comfort zone” with group presentations.

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