The primary goal of this course is to assist in improving the effectiveness of your interpersonal communication in a workplace and personal setting. As a participant, you will be challenged to examine the way you communicate, the effect that your communication has on others and the application of the course material in a workplace settings. This is a dynamic course structure, one that will require introspection and involvement.
This course examines communication from many perspectives and explores the skills that improve interpersonal communication, the communication between two people. The course will help to develop effective communication approaches for personal and workplace relationships through a thorough study of communication concepts.
Upon completion of this course, learners will understand the:
relational nature of communication
connection between self and communication process
nature of nonverbal and emotional communication
importance of the perception process in communication
nature and impact of language in communication
nature of the listening with a purpose
importance of communication climate and way to handle conflict
Online learning is when course delivery, and all associated learning activities, take place via the internet. For online learning tips, system requirements and differences between delivery styles, please visit our online learning webpages.
Using mobile devices in online courses
If you are planning on accessing your online courses using a mobile device such as a tablet or a smartphone, please note that not all required course features will be accessible with these devices. To fully function in your online courses, you will need to have access to a computer running Windows or MacOS.
A full course refund will only be provided if you withdraw from the course prior to the course start date. A refund—less an administrative fee—will be issued if you withdraw within six calendar days after the official course start date for online and part-time courses. Depending on your method of payment, a refund will be either mailed to you or credited to your credit card. A request to withdraw from a course must be submitted in writing to the Business and Management Programs office.
Credit vs non-credit
Credit refers to degree credit. If you are taking a course or program for credit through UVic Continuing Studies, it means that course or program provides credit towards a degree at UVic or another authorized university. Credit students have to meet certain criteria, such as being accepted to both UVic Continuing Studies and the University of Victoria.
Continuing Studies statement on use of educational technology
This course will require the use of Zoom and may use other education technology such as internet-based applications, cloud services, or social media. In order to complete this course you will be required to either consent to the disclosure of your personal information outside of Canada to enable use of these technologies, or work with the Division of Continuing Studies to explore other privacy protective options (such as using an alias or nickname).