Change Management

Code: BMBA380
Apply this course towards: Change Resilience in the Workplace, Business Administration – Certificate, Business Administration – Diploma, Fundamental Leadership Skills , Data Analytics for Management Science

Course description

Change management is the practice of supporting individuals, teams, and organizations as they navigate, adapt to, and sustain change in complex and evolving environments. This course focuses on understanding change as both a structural and human system, emphasizing how people experience, respond to, and contribute to change over time. 

You will explore contemporary change management frameworks and apply them to real-world contexts, with attention to readiness, resilience, communication, and ethical decision-making. The course emphasizes practical sense-making and constructive participation in change initiatives, regardless of formal leadership role. 

Face-to-Face: Through applied analysis, reflection, and scenario-based learning, learners develop the skills and awareness needed to engage with change in ways that support inclusion, psychological safety, and sustainable outcomes. 

Online: This course promotes active learning through online activities, reflective practice, scenario-based application, and structured interaction within the Brightspace learning management system. The course is designed primarily as an individual learning journey, with selected opportunities for discussion and shared sense-making.

Learning objectives

Upon completion of this course, you should be able to:

  • Analyze organizational change contexts by identifying the type, scope, and drivers of change and evaluating their implications for individuals, teams and operations
  • Apply contemporary change management frameworks as sense-making tools to interpret real-world change situations and support effective participation in change initiatives
  • Assess human responses to change, including readiness, resistance, and normalization patterns, and recommend strategies that support psychological safety, engagement and sustained adoption
  • Evaluate interest-holder perspectives and dynamics to develop communication and engagement approaches that build trust, reduce unintended harm, and promote collaboration during change
  • Integrate ethical, equity, diversity, inclusion (EDI), and sustainability considerations into change-related decisions to support responsible and socially conscious outcomes
  • Critically reflect on personal assumptions, values, and leadership behaviours in relation to organizational change

View sample course outline (PDF)

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