Online learning FAQ

About online courses

An Online Synchronous delivery style is when a group of students are engaging in learning at the same time, at a specific time.

An Online Asynchronous delivery style is when learning does not occur in the same place or at the same time. It uses resources that facilitate information sharing outside the constraints of time and place among a network of people. View all five courses delivery styles here. 

You’ll need a computer running Windows or Mac OS. You’ll also need a reliable Internet connection with an up-to-date web browser (Mozilla Firefox, Internet Explorer, Google Chrome or Safari) using the latest version of the browser. For more information, view our Computer system requirements page for full details. 

You register for online courses the same way you register for face-to-face courses. For more information, please see the How to register page.

Online courses generally have specific start and end dates. The start and end dates are listed on the individual course pages, and will also be on your registration receipt.

Depending on the course you’re taking, you might have to participate in live web conference sessions. This information should be listed in the course description or requirements. Please contact the program for details.

There's no limit on the number of courses you can take at one time. But keep in mind that professionally focused courses will generally require at least 8-12 hours per week for reading, studying, assignments, online activities, discussions, etc. 

Accessing your online course

The date you can sign in to your online course is listed in the Access Letter you will receive from the program delivering your course. If you did not receive your Access Letter, please contact the program for the course access information.

To access your online course, you will need to sign in to the Continuing Studies website. Here are some detailed instructions: Access your online courses.  

If you are having any technical issues or are you having trouble accessing your online course, contact LTSI Support Desk:

Phone : 250-721-8476 (local) / 1.888.721.8476 (toll-free) /  00-1-250-721-8476 (international) 

Hours (Pacific Time): Monday to Friday 9:00 am to 5:00 pm; Saturday and Sunday 10:00 am to 4:00 pm

E-mail ltsisupport@uvic.ca

If you've forgotten your password, you can go to the Recover your password page and follow the instructions. The steps vary depending on whether you have a NetLink ID or not. If you’re still having trouble, please contact Registration Services

If you recently created your NetLink ID, you may need to clear your browser history or cache. 

  1. For instructions on how to clear your browser history/cache, go to: https://clear-my-cache.com or search the web for “clear cache” with the name of your browser (e.g., Chrome or Safari). 
  2. Once you have cleared your browser history/cache, please start a completely new browsing session. This means closing all browser windows and restarting your browser (i.e., do not just open a new tab). 
  3. Go to the Continuing Studies website and sign in using your NetLink ID and password. You should now be able to access your online course. 

If you are still unable to access your online course, contact LTSI Support Desk:  

 
Phone : 250-721-8476 (local) / 1.888.721.8476 (toll-free) /  00-1-250-721-8476 (international)  

Hours (Pacific Time): Monday to Friday 9:00 am to 5:00 pm; Saturday and Sunday 10:00 am to 4:00 pm 

E-mailLTSIsupport@uvic.ca