System requirements

Recommended system requirements

To access your course site, you will need a computer running Windows or macOS and:

  • a reliable connection to the internet,
  • speakers (or headset),
  • a recommended web browser with JavaScript and cookies enabled, and
  • pop-up blockers disabled.

If your course includes online videoconferencing, you will also need: 

  • a webcam with microphone (preferably a headset with a boom microphone) for video conferencing / virtual classroom (e.g. Zoom)

Recommended browsers

For Windows computers:

  • Google Chrome: latest version
  • Mozilla Firefox: latest version
  • Microsoft Edge (Chromium): latest version

For macOS computers:

  • Mozilla Firefox: latest version
  • Google Chrome: latest version
  • Safari: latest version

Mobile devices

You can access your course content using a mobile device such as a tablet or a smartphone. However, not all required course features are available on these devices. To fully function in your online courses, you will need to have access to a computer running Windows or macOS.

Additional international information

  • Generally, for international internet access while in China, China Telecom is recommended for south China, China Unicom for the north, and China Mobile for central/eastern China
  • No pocket/portable WiFi
  • No free WiFi, e.g. city, café, etc.
  • No use of data/SIM card
  • Fibre optic cable preferred, e.g. NTT Docomo fibre optic, NTT FLET’s fibre optic, au fiber optic, and SoftBank fiber optic
    No pocket/portable WiFi
  • No free WiFi, e.g. city, café, etc.
  • No use of data/SIM card

 

Need technical assistance?

If you are having any technical issues or are you having trouble accessing your online course, contact the LTSI Support Desk:

Phone

Local/North America: 250-721-8476 
Toll-free: 1-888-721-8476
International: 00-1-250-721-8476

Email

ltsisupport@uvic.ca

Hours (Pacific Time)

Monday to Friday  9:00 am to 5:00 pm
Saturday and Sunday 10:00 am to 4:00 pm