Change management is all about executing strategies to achieve goals and objectives. This course focuses on managing the motivation, behaviours, business controls and work environment in order to introduce, stabilize and normalize changes that are necessary to implement new strategies. Topics include the types of change, change planning, organizational readiness, pacing, prioritizing objectives, monitoring progress and business controls, behavioural vs. non-behavioural considerations, leading change and change execution.
This course addresses managing change from three perspectives:
The type of change and the situational context in which it is intended
The change continuum and its effect on people, and execution of change strategies
The planning and implementation of a change management program; the triggers and tools to manage the transition
Describe the different types of strategic change and the relevant implementation options.
Analyze the change context and the choices regarding options for a change plan (i.e. time, scope, diversity, capability, capacity, readiness and power).
Design an effective implementation path for the transition, incorporating personal, individual and operational strategies.
Implement a transition plan, incorporating levers and interventions to manage responses to change and progress through the change continuum (i.e. communication, motivation, symbolism, performance management).
Manage and monitor progress through the stages of change, leveraging change agency, monitoring business controls, engaging employees and managing resistance.
Online learning is when course delivery, and all associated learning activities, take place via the internet. For online learning tips, system requirements and differences between delivery styles, please visit our online learning webpages.
Using mobile devices in online courses
If you are planning on accessing your online courses using a mobile device such as a tablet or a smartphone, please note that not all required course features will be accessible with these devices. To fully function in your online courses, you will need to have access to a computer running Windows or MacOS.
A full course refund will only be provided if you withdraw from the course prior to the course start date. A refund, less a $15 administrative fee, will be issued if you withdraw within 6 calendar days after the official course start date. Depending on your method of payment, a refund will be either mailed to you or credited to your credit card.
Continuing Studies statement on use of educational technology
This course will require the use of Zoom and may use other education technology such as internet-based applications, cloud services, or social media. In order to complete this course you will be required to either consent to the disclosure of your personal information outside of Canada to enable use of these technologies, or work with the Division of Continuing Studies to explore other privacy protective options (such as using an alias or nickname).