"I've talked to him three times already, and he's still coming to work late!"
"They've made an effort to improve, but the results haven't changed!"
It's all about keeping employees engaged and motivated and about getting results! This activity rich course provides students opportunities to learn about and practice effective and targeted management techniques to bring out the best in their work teams. It also addresses methods to address issues and to manage challenges in the workplace that require coaching or correction. Focused on applying situational management concepts to real life situations, this course will help students to grow confident in their supervisory abilities, and to be better prepared for management opportunities or roles.
Students will practise and learn the following skills:
Situational leadership and supervisory skills
Effective problem-solving skills and practices.
Conduct situational scanning to assess degree and type of supervisory intervention
Apply situationally appropriate uses of personal power, authority and decision making
Understand and incorporate organizational policy, collective agreement and employment law (i.e. privacy, diversity, progressive discipline, right to representation)
Manage personal emotions and maintain managerial objectivity
Motivational techniques to improve performance results
Targeted use of rewards and consequences to foster initiative and accountability
Effective use of feedback
Performance management and review processes using:
Cascading objectives and expectations
Business controls, standards, measures and milestones
Performance coaching, correction and progressive discipline practices
Behavioral management processes using
Interpersonal and communication skills
Setting behavioral expectations
Behavioral coaching, correction and progressive discipline practices
Guiding employee development
Self-Assessment of personal leadership strengths and challenges
If you are planning on accessing your online courses using a mobile device such as a tablet or a smartphone, please note that not all required course features will be accessible with these devices. To fully function in your online courses, you will need to have access to a computer running Windows or MacOS.
Any requests to withdraw received more than one week prior to the term start date will be issued a full tuition refund. A refund—less an administrative fee ($60)—will be issued if you request to withdraw or transfer courses within the week prior to the term start date or on the term start date. No refunds will be issued after the term start date regardless of the course start date. Requests to transfer from one course section to another, or to withdraw from one course to another, are considered course withdrawals and will adhere to withdrawal deadlines noted above. Please visit https://continuingstudies.uvic.ca/business-and-management/programs/student-resources/important-dates for all upcoming withdrawal deadlines. All requests to withdraw or transfer from a course should be directed toward the registration team at firstname.lastname@example.org or 250-472-4747.
Credit vs non-credit
Credit refers to degree credit. If you are taking a course or program for credit through UVic Continuing Studies, it means that course or program provides credit towards a degree at UVic or another authorized university. Credit students have to meet certain criteria, such as being accepted to both UVic Continuing Studies and the University of Victoria.