Course description

"I've talked to him three times already, and he's still coming to work late!"

"They've made an effort to improve, but the results haven't changed!"

It's all about keeping employees engaged and motivated and about getting results! This activity rich course provides students opportunities to learn about and practice effective and targeted management techniques to bring out the best in their work teams. It also addresses methods to address issues and to manage challenges in the workplace that require coaching or correction. Focused on applying situational management concepts to real life situations, this course will help students to grow confident in their supervisory abilities, and to be better prepared for management opportunities or roles.

Learning objectives

Students will practise and learn the following skills:

  • Situational leadership and supervisory skills
  • Effective problem-solving skills and practices.
  • Conduct situational scanning to assess degree and type of supervisory intervention
  • Apply situationally appropriate uses of personal power, authority and decision making
  • Understand and incorporate organizational policy, collective agreement and employment law (i.e. privacy, diversity, progressive discipline, right to representation)
  • Manage personal emotions and maintain managerial objectivity
  • Motivational techniques to improve performance results
    • Targeted use of rewards and consequences to foster initiative and accountability
    • Effective use of feedback
  • Performance management and review processes using:
    • Cascading objectives and expectations
    • Business controls, standards, measures and milestones
    • Performance coaching, correction and progressive discipline practices
  • Behavioral management processes using
    • Interpersonal and communication skills
    • Setting behavioral expectations
    • Behavioral coaching, correction and progressive discipline practices
  • Conflict management
  • Guiding employee development
  • Self-Assessment of personal leadership strengths and challenges

Registration details

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