Person-centred Procedures

Code: FHSS302
Apply this course towards: Fundamentals for the Homelessness Serving Sector

Course description

In this course we will examine important topics related to providing person-centered support to people who are experiencing homelessness. While each organization will have its own unique policies and procedures for staff and volunteers to follow, we will explore the broad topics like person-centered care, protecting client privacy, crisis management and conflict resolution that are relevant to all employees working in the homelessness serving sector.

Learning objectives

After successfully completing this module, you will be able to:

Describe a person-centered approach to supporting others
Describe aspects of legislation that relate to client confidentiality and privacy
Identify and apply best practices for record-keeping and note-taking while maintaining client privacy and confidentiality
Describe best practices for crisis management and critical incident debriefing 
Identify and reflect on effective approaches to resolving conflict in the workplace

Registration details

Select your offering:

{{ ::(section.startDate | customLongDate) }}

You have already registered for this course.

View My account

This item is already in your shop cart.

View shop cart

Loading section fee(s)...

You're already on the waiting list for this item.

Sorry, this section is full.

FEES

{{ ::fee.description }}

	Fee	Tax	Subtotal
{{ ::fee.description }}	{{ ::(fee.price \| currency) }}	{{ ::(fee.tax \| currency) }}	{{ ::(fee.total \| currency) }}
{{ ::child.itemTitle }} - {{ ::child.description }}	{{ ::(child.price \| currency) }}	{{ ::(child.tax \| currency) }}	{{ ::(child.total \| currency) }}
		Total	{{ fee.totalFees \| currency }}

Add to Shop Cart Loading Note: You will be asked to sign in or create an account to register and pay for this course. Having trouble registering online? Register by phone: 250-472-4747

Online registration temporarily unavailable

Sorry, this course is not available for registration at this time.

This course is in progress. Please contact us for more details.

Online registration is closed for this course. You may still be able to register by phone. Call 250-472-4747 to find out.

This course is on your wish list. You will be notified when this course becomes available.

Want to receive notification when this course becomes available?

{{ loggedIn ? 'Add to wish list' : 'Sign in/create a new account to add to wish list' }}

Info you should know:

	Fee	Tax	Subtotal
{{ ::fee.description }}	{{ ::(fee.price \| currency) }}	{{ ::(fee.tax \| currency) }}	{{ ::(fee.total \| currency) }}
{{ ::child.itemTitle }} - {{ ::child.description }}	{{ ::(child.price \| currency) }}	{{ ::(child.tax \| currency) }}	{{ ::(child.total \| currency) }}
		Total	{{ fee.totalFees \| currency }}