Intercultural Communication in the Workplace

Code: ISP110
Apply this course towards: Business Communication

Course description

As a global citizen, an understanding of cultural difference and ability to communicate effectively with diverse communities is critical for work in both local and international settings. Find out how power imbalances can impact interactions, discover practical tools to strengthen inclusivity, and develop the interpersonal communication skills required to develop constructive relationships in a diverse workplace.

Learning objectives

  • Understand the impact of globalization on private and public sector employment, and the needs of the increasingly diverse workforce;
  • Gain an awareness and understanding of your personal and social locations in society;
  • Reflect on the influence of race and culture on personal and professional attitudes and behavior;
  • Understand how cultural difference can impact intercultural communication; 
  • Develop cultural competencies to communicate effectively across diverse cultures;
  • Implement the knowledge and skills developed in a professional context.

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