Course description

This course will introduce the basic concepts involved in the design and management of the core function of any business: the transformation process that produces the good or service delivered to the customer.

Despite the wide diversity of firms and industries, firms generally select from a limited set of transformation processes. Each of these processes has its own set of strengths and limiting characteristics. This course focuses on understanding these process tradeoffs as they support the firm's strategic objectives as well as the resulting implications for efficiency and effectiveness. In addition, the course will explore the appropriate "best practice" to ensure that customer value is maximized once a particular transformation process has been chosen.

Learning objectives

  • Understand the conceptual frameworks and strategic alternatives associated with process choice.
  • Have learned the critical analytical tools and techniques, which can be used to assist making and problem solving in an operational context.
  • Enhance their decision making, analytical and numerate skills.
  • Enhance their oral and written communication skills.

Registration details

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