Silhouettes of a diverse group of people facing forward, with colorful overlapping speech bubbles above them in shades of blue, green, yellow, orange, pink, and purple, symbolizing dialogue and communication.

Navigating the Conversation – Tools and Practice

COURSE

Course description

This workshop will equip you with a repeatable structure for approaching uncomfortable conversations using practical tools from leadership, dialogue and systems thinking.

You will learn to prepare for, engage in, and reflect on difficult dialogues with confidence and empathy. The session introduces Rishi Sharma’s Conversation Clarity Cycle, and Self-Help Framework and other dialogue competencies for successful conversations. These tools are designed to help leaders build their personal mastery in dialogue and move from avoidance to action while maintaining trust and emotional safety.

Through peer role-play, scenario practice, and guided feedback, you will apply active listening, reframing, and inclusive communication techniques. Whether addressing performance issues, managing conflict, or leading change, you will leave with strategies to communicate with clarity, compassion, and courage.

Learning objectives

Upon completion of this workshop, you will be able to:

apply the Conversation Clarity Cycle and the Self-Help Framework to real-life situations
practice active listening and reframing techniques
use language that fosters curiosity and reduces defensiveness
balance empathy and accountability in feedback conversation
build confidence in tone, delivery, and follow-up reflection
understand unconscious bias in dialogue

Registration details

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