ELC student feedback and concerns

If you have a concern about your experience in the classroom or learning journey, let us know.

Before You Proceed

This form is for non-urgent matters only. Messages are reviewed during work hours.
For urgent situations, contact 911 or Campus Security at 250-721-7599
This form is not for grade appeals. If you have a concern about your grade, please follow the Grade Appeal process.

Student concern process:

We encourage students to try the informal process first when appropriate. If your concern is not resolved, you may submit a formal complaint.

Informal Process

Informal

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Speak with your instructor, host family, Cultural Assistant, etc.

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Speak with the Program Coordinator (if needed)

Formal Process

Formal

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Submit the form below

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ELC Management will review your form

ELC student concern form

Your feedback is important to us and will be handled respectfully. Your information will only be shared with relevant staff to review and address your concern.

First Name: *

Last Name: *

E-Mail Address: *

Other:

Describe your concern: *

Follow-up:

Can we contact you about this concern?