Building Cultural Competencies


Course description

The diversity of cultures and individual characteristics (e.g. gender, age, religion, family status, sexual orientation, etc.) are key features of the Canadian workplace, but are also an uncontested challenge, especially when it comes to dealing with the issues of intercultural communication and conflict in the workplace. These conflicts often oppose individual identities, values, worldviews, and social or political backgrounds.

This two-week workshop will offer participants concrete intercultural competencies and basic-to-intermediate intercultural conflict mediation skills.

By the end of this workshop, participants will be able to:

  • critically assess and recognize the root causes of issues of diversity and intercultural communications in the workplace;
  • successfully develop strategies to resolve intercultural conflicts and issues;
  • effectively apply sound intercultural conflict mediation skills in various situations;
  • strategically use effective intercultural competencies and strategies (individual and systemic) to promote inclusive, welcoming, and respectful communities and environments.

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Info you should know:

Continuing Studies statement on use of educational technology

This course will require the use of Zoom and may use other education technology such as internet-based applications, cloud services, or social media. In order to complete this course you will be required to either consent to the disclosure of your personal information outside of Canada to enable use of these technologies, or work with the Division of Continuing Studies to explore other privacy protective options (such as using an alias or nickname).