Course description

Volunteer programs in non-profit organizations are shifting to keep pace with changing demographics, increased organizational needs during a time of sustained economic scarcity and new expectations from volunteers and communities of practice. This course will help you enhance your skills and competencies to recruit, manage and retain volunteers in museum and cultural heritage settings. 

Learning objectives

  • Understand the principles and practices that frame volunteer management programs in Canada.
  • Provide tools and strategies to recruit, assess, place, retain and evaluate volunteers.
  • Enhance your understanding of the emerging trends that are impacting volunteerism and the museum and heritage community.


Note: though not required, prior experience in a cultural organization would be an asset for success in this course.

Please contact the Program Coordinator, Tusa Shea, directly at if you have any questions or concerns.


As Executive Director of Volunteer Victoria since 2011, Lisa Mort-Putland has worked with staff, member agencies, funders, donors and key stakeholder groups to manage and develop relationships between volunteers and organizations. She previously worked as Development Manager for Big Brothers Big Sisters of Victoria and as Regional Manager for the Land Conservancy of B.C. In addition to these positions, Lisa has also served as Cabinet Member for the United Way of Greater Victoria, and currently sits on the Board at Point Ellice House Preservation Society and the City of Victoria Heritage Advisory Committee.

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