Courses open for registration
This course introduces you to the nature and scope of decision making in business, and provides an overview of the functional areas of management, finance, marketing, and organizational behaviour. Using a business case approach, you will develop a personal framework for defining and analyzing business problems and developing solutions and plans of action.
It is strongly recommended you take this course first in the Certificate in Business Administration Program.
Utilizing basic interpersonal communication skills as a foundation, this course delves into developing a deeper understanding of more complex communication issues in business settings and enhancing communication skills. The course will focus on applying effective communication and conflict resolution skills through a discussion format.
The objective of this course is to explore, from an ethical point of view, the relations of a corporation with its stakeholders. It examines important areas such as corporate governance and social responsibilities from both a pragmatic business and ethical point of view. Additionally, a corporation's ethical responsibilities to its employees, customers and the global marketplace are examined.
Want to harness the power of 'big data'?
Increase your analytical capacity by learning to manipulate and understand data to make effective business decisions.
Guided by expert data scientist Dr. Keith Potter, Use R and RStudio (informatics tools) to develop, analyze and build a case to support strategic business decisions that impact the bottom-line.
There is no prerequisite for the course. Learners should have basic computer knowledge, and will be supported by detailed course instructions for using new software and software functions.
*Please note this course is available in a blended delivery model.
It is essential for business people to acquire a general understanding of the law as it affects businesses in the conduct of their operation and the legal framework within which management decisions take place. Topics include:
Those wishing to assess and add to their business writing skills will find this course a confidence builder. Developing the self-assurance to communicate effectively in the workplace will be the main objective, and students will benefit from the practical approach to building these skills. They will identify the characteristics of effective communication and learn how to successfully critique business documents.
A repeatable writing process and strategic planning guides for specific applications will be introduced and practised through learning activities. Peer support and feedback will be emphasized.
Business communication formats covered will include letters, memos, business proposals and email.
Communicating effectively in the workplace requires specific skills and the self-confidence to apply them effectively. Accordingly, the course is designed to improve writing and speaking skills by providing practical processes and easily applied strategies for achieving success. Class discussions—as well as individual and group exercises—will be designed to encourage active participation; emphasis will be placed on peer support and feedback.
Change management is all about executing strategies to achieve goals and objectives. This course focuses on managing the motivation, behaviours, business controls and work environment in order to introduce, stabilize and normalize changes that are necessary to implement new strategies. Topics include the types of change, change planning, organizational readiness, pacing, prioritizing objectives, monitoring progress and business controls, behavioural vs. non-behavioural considerations, leading change and change execution.
This course addresses managing change from three perspectives:
This new and improved course will increase your productivity in both the workplace and at home. Explore hardware/software integration, discover networking fundamentals and the “cloud”. Employ Microsoft apps to gather interrelated data for multi-user collaboration, construct dynamic and engaging presentations, acquire sophisticated financial proficiencies, develop database competencies, create and annotate PDFs, and learn to tweak your online presence, using HTML coding.
It is a requirement of this course that you have Microsoft Office 2013 or 2016. Students are responsible for obtaining their own software.
Note: Microsoft servers are situated outside of Canada, therefore your data is not governed by Canadian privacy legislation.
This course provides an overview of Canadian micro- and macroeconomics. Topics include:
This course will examine some of the legal principles that, to an ever-increasing extent, govern the employer-employee relationship. In the non-union sector, the common law of contract and several employment related statutes—such as the Employment Standards Act and the Human Rights Code—are of principal concern. Course components may include reviewing relevant statutes, analyzing judicial decisions, class presentations and discussion.
This course is designed to follow the introduction to finance and continues using material presented in Financial Accounting. You will be introduced to:
This course is an introduction to financial accounting. You will be introduced to the accounting cycle as well as the preparation of journal entries and financial statements. Other topics covered include the accounting for:
A strong knowledge of the principles of accounting gives you the power to make sound business decisions.
This course focuses on the management of human resources (HRM) in a Canadian context. The topics to be covered in the course include:
How is information technology changing our workplaces, homes and society as a whole?
Complement your technical knowledge by examining how computing and communication technologies are transforming business, education, health care, government and everyday life. Engage with your instructor and fellow learners in discussing current topics in privacy, security, intellectual property, global development and community management.
The online format of the course lets you study from anywhere, anytime.
Text: Web-based readings only.
Today’s rapidly changing and complex global business environment necessitates the need for highly competent management skills. Global trade is vital as companies look at how to grow their business. The management skills required to do so will become increasingly important throughout the 21st century. This course covers the importance of operating globally, strategies for reaching global markets, the forces that have an impact on doing business in global markets, trade agreements and establishing global operations.
The primary goal of this course is to assist in improving the effectiveness of your interpersonal communication in a workplace and personal setting. As a participant, you will be challenged to examine the way you communicate, the effect that your communication has on others and the application of the course material in a workplace settings. This is a dynamic course structure, one that will require introspection and involvement.
This course examines communication from many perspectives and explores the skills that improve interpersonal communication, the communication between two people. The course will help to develop effective communication approaches for personal and workplace relationships through a thorough study of communication concepts.
This course deals with management thought and practice. You will be provided with some “how-tos” relating to various management imperatives, e.g. strategy development, motivating and managing individuals and teams, managing customers, operating efficiently and effectively and, managing yourself.
The course asks you to critically think about what management really means in your own day-to-day work. The intent is to provide you with the knowledge to be comfortable and confident in tackling real-life management challenges.
If you are a student, a first-time supervisor, a recently appointed project manager, a professional who manages more than yourself, or someone simply interested in the evolution of management then Making Sense of Management is for you.
This course is an introduction to the fundamental concepts of management accounting. It complements concepts covered in Financial Accounting by focusing on the accounting functions internal to the organization.
Management Accounting is concerned with the data and techniques used in the decision-making process. This includes:
The course will also discuss recent developments such as activity-based costing.
The course is an introduction to business communication from a management perspective. Our studies will include:
Also covered will be managing communications in related professional settings including meetings, oral presentations and media interviews.
This course provides a brief introduction to the historical development of computers, the fundamentals of using a PC using the Windows desktop operating system, and hands-on training in the use of office automation applications. Specifically, the course will offer instruction on the use of:
We will also discuss Web browsers (specifically Microsoft Internet Explorer) and learn more about surfing the Internet. The course will also spend time on using these applications together, linking information from one application to another. The emphasis of the learning outcomes will be on practical business management applications.
This course serves as a foundation course for those of you intending to enter into the management consulting field on a full- or part-time basis. During this course you should expect to research and develop a business plan for a consulting practice in a field of your own choosing. Topics include:
This course provides managers and students who aspire to management positions with an opportunity to assess and enhance their own use of contemporary management techniques and practices.
Based on the extensive use of simulations in a workshop setting, the course focuses on:
The business environment is rapidly changing as a result of the evolution of information technology and systems. It does not matter whether you work in a large company or small, for yourself or for others, for profit or public service – technology affects your business decisions.
This course will demystify the opportunities and challenges created by technology and provide guidance on how to successfully leverage technology for business success while mitigating risk. This is not an IT course; it is a business course for Business Leaders/Managers/decision-makers (current or aspiring) in any industry.
This course has been designed to introduce the student to the fundamentals of marketing. The modules are intended to provide an introductory level of understanding of each topic, how that topic relates to the marketing function, and to encourage further studies in each specific area. The course outline will define the specific areas to be covered.
This course will build on skills and knowledge introduced in your introduction to marketing course. In marketing communications, you will develop communication planning strategies which will support your organization.
This overview will work to enhance the development of integrated marketing communication strategies, including planning, development of key messages, the use of the appropriate marketing communication tools and development of key audience segments.
Through project, individual and group work, you will build practical skills in developing a marketing communication plan.
Taught by best-selling author and international negotiator Peter Johnston, this course is highly interactive, entertaining and practical. As participants, you will negotiate and debrief wide-ranging cases involving everything from pricing oil and playing professional soccer to developing a new port and influencing jurors at a murder trial. Lessons can be applied to all aspects of your life, both personally and professionally. We’ll start with the basics and quickly move on to explore the toughest negotiations imaginable.
This course will introduce the basic concepts involved in the design and management of the core function of any business: the transformation process that produces the good or service delivered to the customer.
Despite the wide diversity of firms and industries, firms generally select from a limited set of transformation processes. Each of these processes has its own set of strengths and limiting characteristics. This course focuses on understanding these process tradeoffs as they support the firm's strategic objectives as well as the resulting implications for efficiency and effectiveness. In addition, the course will explore the appropriate "best practice" to ensure that customer value is maximized once a particular transformation process has been chosen.
This course will look at the impact that individuals, groups and structures have on human behavior within any modern organization, from nonprofit to public sector to private sector. Organizations are made up of people who behave and act within certain constructs, and learning about these processes is important to understanding how to make organizations effective and productive.
Based on the consultative sales approach, this course focuses on the self-management, business development and selling techniques that facilitate a successful career in modern professional sales. Lectures, discussions, group learning activities, hand-in assignments and simulated sales presentations provide you with a step-by-step approach to building relationships and servicing customer needs. Topics include:
Get a handle on your project. Whatever your area of expertise, learn and apply the fundamental concepts of effective project management. A seasoned PMP designated professional will work with you throughout a project management cycle: initiating, planning, executing, monitoring, controlling and closing. You will learn how to maximize the use of MS Project software throughout this project cycle.
The online format of the course lets you study from anywhere, anytime.
Text: No specific text is required for this course.
It is a requirement of this course that you have Microsoft Project 2016. Students are responsible for obtaining their own software.
Note: Microsoft software is hosted on servers outside of Canada, thus information you may provide in subscribing for this software is not governed by Canadian privacy legislation.
Change management is all about executing strategies to achieve goals and objectives. This course focuses on managing the motivation, the behaviours, the business controls and the work environment in order to introduce, stabilize and normalize changes that are necessary to implement new strategies. Topics include the types of change, change planning, organizational readiness, pacing, prioritizing objectives, monitoring progress and business controls, behavioural vs. non-behavioural considerations, leading change and change execution.
This course addresses managing change from three perspectives:
This course provides a systematic framework for recognizing the commercial potential of a product or service and for creating and managing a small business to bring that product or service to market.
The characteristics of entrepreneurial activity and small business management will be explained and illustrated through lectures and related case studies. You will be expected to develop your ideas for a small business into a well-conceived and researched feasibility study and a management plan to implement your product or service. Topics covered include:
This course introduces you to the e-commerce marketplace, consumer behaviour, and social media marketing. Combining lectures and seminars, the course explores the framework for conducting business over the Internet. We will cover topics such as:
This course uses a strategic management approach to provide you with a systematic framework for evaluating the strategies, policies, design, productivity and performance of organizations.