Leadership Skills Development

Students will practise and learn the following skills:

• Situational leadership and supervisory skills
• Effective problem-solving skills and practices.
• Conduct situational scanning to assess degree and type of supervisory intervention
• Apply situationally appropriate uses of personal power, authority and decision making
• Understand and incorporate organizational policy, collective agreement and employment law (i.e. privacy, diversity, progressive discipline, right to representation)
• Manage personal emotions and maintain managerial objectivity
• Motivational techniques to improve performance results
  • Targeted use of rewards and consequences to foster initiative and accountability
  • Effective use of feedback
• Performance management and review processes using:
  • Cascading objectives and expectations
  • Business controls, standards, measures and milestones
  • Performance coaching, correction and progressive discipline practices
• Behavioral management processes using
  • Interpersonal and communication skills
  • Setting behavioral expectations
  • Behavioral coaching, correction and progressive discipline practices
• Conflict management
• Guiding employee development
• Self-Assessment of personal leadership strengths and challenges