Course description

The primary goal of this course is to assist in improving the effectiveness of your interpersonal communication in a workplace and personal setting. As a participant, you will be challenged to examine the way you communicate, the effect that your communication has on others and the application of the course material in a workplace settings. This is a dynamic course structure, one that will require introspection and involvement.

This course examines communication from many perspectives and explores the skills that improve interpersonal communication, the communication between two people. The course will help to develop effective communication approaches for personal and workplace relationships through a thorough study of communication concepts.

Learning objectives

Upon completion of this course, learners will understand the:

  • relational nature of communication
  • connection between self and communication process
  • nature of nonverbal and emotional communication
  • importance of the perception process in communication
  • nature and impact of language in communication
  • nature of the listening with a purpose
  • importance of communication climate and way to handle conflict

Registration details

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